1 день назад
Customer Success Manager (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Manager (SaaS): Managing onboarding, adoption, retention, renewals, and expansion signals across a portfolio of U.S. parking-product accounts with an accent on product fluency, account health, and customer advocacy. Focus on troubleshooting multiple products, building documentation and runbooks, coordinating with Engineering, Product, and Commercial teams, and supporting customer launches.
Location: Hybrid in Dallas, Philadelphia, or New York City, United States; travel to customer launches and support visits is required.
Company
provides B2B parking solutions for destinations and B2C parking services for drivers through a unified platform created with ParkHub.
What you will do
- Own client success for a portfolio of accounts across the U.S. Everyday Parking Products.
- Lead onboarding, product adoption, ongoing success, renewal support, and account expansion activities.
- Build product fluency across Permits, On Demand, EnforcePlus, Valet, Self-Park, Insights, and CurbTrac.
- Answer client questions, troubleshoot common issues, and escalate complex product or customer situations.
- Maintain account health and represent customer feedback in partnerships with Engineering, Product, and Commercial teams.
- Run account check-ins and business reviews while contributing to documentation, runbooks, and onboarding materials.
Requirements
- 2–4 years of experience in customer success, account management, or a client-facing SaaS role.
- Experience managing multi-product account portfolios and learning new systems quickly.
- Strong written and verbal communication skills, including confidence leading client meetings independently.
- Analytical, process-oriented, data-driven, and commercially minded approach.
- Ability to manage multi-stakeholder accounts, prioritize customer growth, and take ownership of problems.
- Based in Dallas, Philadelphia, or New York City, with flexibility to travel to customer launches and support visits.
Nice to have
- Experience in mobility, real estate, or operations-heavy industries.
Culture & Benefits
- Hybrid workplace with local office amenities and regular social activities.
- Unlimited paid time off.
- Medical, dental, HSA, supplemental healthcare, and mental health support benefits.
- Parental leave, fertility support, pet insurance, and employee assistance programs.
- 401(k) retirement and savings plan plus a local employee travel stipend.
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