Customer Success Manager (PropTech)

Location: Remote across most of the U.S.; applicants must be authorized to work for any employer in the U.S.

Company

hirify.global is a profitable, growth-stage PropTech company building AI, data, martech, and SaaS products for the multifamily industry.

What you will do

• Build and nurture multi-threaded relationships with decision-makers and stakeholders across assigned accounts.
• Create tailored customer success plans and conduct regular business reviews to track outcomes.
• Own retention targets, identify expansion opportunities, and collaborate with Sales on account growth.
• Develop fluency across the hirify.global product suite and explain data sources, validation, questions, and discrepancies to customers.
• Tailor conversations to marketing, operations, revenue management, and asset management personas.
• Partner with Product, Support, and Marketing on roadmap feedback, customer communications, and accurate CRM data.

Requirements

• 4+ years of experience in Customer Success Management.
• Proven track record of meeting monthly benchmarks, metrics, and retention targets.
• Strong communication skills and the ability to manage complex, multi-persona relationships.
• Comfort working in a multi-product, technically complex environment; experience with data-heavy or analytics-driven SaaS is preferred.
• Self-driven, coachable, collaborative, and focused on creating strong customer experiences.
• Bachelor’s degree or higher.

Nice to have

• Multifamily industry experience.
• Experience working with a SaaS product.
• Experience with data-heavy or analytics-driven SaaS platforms.

Culture & Benefits

• Remote-first work with flexibility to work from home across most of the U.S.
• High-energy in-person offsites for team connection and company celebrations.
• Flexible vacation policy and paid parental leave.
• Medical, dental, vision, supplemental, pet, disability, and basic life insurance coverage.
• 401(k) program.
• Strict no-assholes policy and a collaborative, high-performance culture.

Hiring process

• Reasonable accommodations are available during the application and recruiting process upon request.
• Employment visa sponsorship or transfer of sponsorship is not available.