Telesales Supervisor (Fintech)

Location: Onsite in the National Capital Region, Philippines

Company

hirify.global is a Philippine fintech company developing accessible digital lending products and customer-focused financial services.

What you will do

• Supervise and motivate 15–20 telesales agents to achieve monthly sales targets.
• Monitor sales achievement, attendance, quality scores, backlogs, and attrition.
• Conduct daily and weekly productivity reporting sessions in English for senior management.
• Implement coaching strategies and track improvements in agent performance.
• Oversee dialer operations, worklist allocation, compliance cases, and fraud detection protocols.
• Collaborate with management on sales strategies and process improvements.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field preferred.
• At least 2 years of supervisory experience in telesales.
• Proven ability to manage a team of 15–20 agents in a fast-paced environment.
• Strong leadership, coaching, analytical, and problem-solving skills.
• Excellent or conversational English is required for verbal and written reporting and presentations; management does not understand Tagalog.
• Experience with telesales processes, dialer systems, fraud detection, compliance, and quality standards.

Culture & Benefits

• Onsite work with flexibility to adapt to dynamic business needs.
• Performance expectations include at least 97% attendance and an average team quality score of 90% or higher.
• Zero tolerance for fraudulent activities and zero compliance violations.
• Opportunity to contribute to an expanding international fintech business focused on financial inclusion.