Project Employee, Digital Operations Center (Sports)

Location: Secaucus, USA; in-office position

Salary: $32 per hour

Company

The National Basketball Association (hirify.global) is a global sports and media organization operating professional basketball leagues and digital products including hirify.global.com, the hirify.global App, hirify.global TV, and hirify.global League Pass.

What you will do

• Monitor live hirify.global, Whirify.global, hirify.global G League, and hirify.global 2K League games across web, mobile, and connected-device platforms.
• Perform quality control of digital products across iOS, Android, mobile web, game consoles, and connected TVs.
• Manage incidents through issue intake, triage, mitigation, escalation, and stakeholder coordination.
• Support live and VOD direct-to-consumer streaming initiatives for hirify.global teams and local-market fans.
• Use live game operations tools, including manual overrides, to assess stream quality and mitigate issues.
• Research sports technology and digital offerings, monitor fan feedback, and create reports and actionable insights for product and content decisions.

Requirements

• Bachelor's degree required.
• Strong analytical, research, communication, multitasking, and project management skills.
• Experience creating reports and presentations and evaluating website and application performance.
• Familiarity with web, mobile web, iOS, Android, game consoles, and connected TVs.
• Ability to work in high-pressure environments and collaborate with product, engineering, content, broadcast, design, marketing, and sales teams.
• Knowledge of and passion for basketball and the current digital sports landscape.

Nice to have

• Knowledge of digital analytics and visualization tools such as Adobe or Tableau.
• Experience with incident management or customer support tools such as Jira, ServiceNow, OpsGenie, Zendesk, or New Relic.
• Familiarity with premium sports packages inside and outside the hirify.global.

Culture & Benefits

• Full-time, temporary position with an expected duration of no more than 10 months.
• Benefits may include medical coverage, short-term disability, mental health coaching or therapy, and sick time, subject to role eligibility.
• Work alongside internal product, engineering, content, broadcast, and business teams supporting global basketball audiences.