Director of Technical Customer Success (Cybersecurity)

Location: US East Coast

Company

hirify.global provides External Exposure Management software that helps enterprises discover, prioritize, validate, and remediate risks across their internet-facing attack surfaces.

What you will do

• Lead, coach, and develop the US Customer Success team.
• Act as the senior Customer Success point of contact during US business hours, managing customer issues and escalations.
• Own relationships with strategic enterprise customers, from technical stakeholders to executives and CISOs.
• Monitor customer health, adoption, risks, objectives, renewals, and expansion opportunities.
• Build recovery plans for at-risk customers and coordinate resolution with Sales, Product, Support, and R&D.
• Define, implement, and enforce scalable Customer Success processes, documentation standards, and operating practices.

Requirements

• 7+ years of experience in technical customer-facing roles, including significant enterprise Customer Success experience.
• Previous people management or team leadership experience with a record of coaching and developing team members.
• Hands-on technical experience in Solutions Engineering, Sales Engineering, Technical Support, Security Engineering, or a similar role.
• Experience at a cybersecurity vendor and strong knowledge of security organizations, stakeholders, workflows, web security, vulnerabilities, and security technologies.
• Strong understanding of TCP/IP, DNS, HTTP, HTML, PKI, web applications, and cloud environments.
• Experience managing complex enterprise customers, escalations, account risks, scalable processes, and executive-level communication; startup experience is required.

Culture & Benefits

• Full-time leadership role serving the US Customer Success organization.
• Significant hands-on Customer Success ownership initially, transitioning progressively toward team leadership and operational responsibilities.
• Close collaboration with the VP of Customer Success in Israel and cross-functional teams.
• Independent decision-making during US business hours with alignment to international leadership.