Customer Success Associate (Cybersecurity)

Location: Remote (USA)

Company

hirify.global is a growing cybersecurity company providing products, services, and training.

What you will do

• Lead customer onboarding, including account setup, training, and initial product adoption.
• Answer customer and internal employee questions, resolve basic technical issues, and coordinate with internal teams.
• Manage customer relationships and projects to drive engagement, build trust, and reduce churn.
• Collect user feedback for Product, Services, and Sales teams.
• Analyze engagement data to produce metrics and reports that identify gaps and support improvements.
• Document and improve customer engagement processes and workflows with cross-functional teams.

Requirements

• Junior-level experience with strong written and verbal communication skills.
• Active listening, organization, multitasking, time management, empathy, and relationship-building abilities.
• Problem-solving skills and the ability to work independently and collaboratively.
• Ability to translate highly technical concepts into simple, actionable steps for diverse stakeholders.
• Willingness to develop basic knowledge of hirify.global’s cybersecurity products and services.
• Proactive approach, adaptability, and openness to feedback and continuous growth.

Nice to have

• 1–3 years of customer-facing experience in project management, customer success, engagement, support, or account management.
• Experience with Salesforce or another customer relationship management platform.
• Technical or cybersecurity industry experience.

Culture & Benefits

• Collaboration with technical teams across multiple disciplines.
• Opportunity to support the sales process through customer engagement.
• Total compensation may include benefits, equity, and a professional development budget.
• Equal opportunity employment based on qualifications, merit, and business need.