Product Success Specialist, Virtual Agent (AI)

Location: US Remote

Salary: $76,900–$115,300 USD for Zone 1 locations and $71,800–$107,800 USD for other US locations, plus annual bonus and equity.

Company

hirify.global builds software products for the home services industry, including an AI-powered Virtual Agent.

What you will do

• Own the end-to-end onboarding, activation, configuration, adoption, and optimization journey for Virtual Agent customers.
• Run product demonstrations using each customer’s data and workflows to show measurable value.
• Track adoption metrics, identify underutilization and drop-off, and lead optimization sessions.
• Manage a customer book of business with a focus on retention, ROI demonstration, renewals, and customer health.
• Handle first-level configuration questions, troubleshoot booking failures, and triage support issues.
• Translate customer usage patterns and friction points into actionable Product feedback and help refine onboarding playbooks and adoption initiatives.

Requirements

• 2–4 years of experience in customer success, account management, implementation, or solutions engineering, ideally in a SaaS or technical product environment.
• Experience owning post-sale activation, adoption, retention, and renewal activities.
• Comfort with product configuration, technical troubleshooting, and learning how products work under the hood.
• Strong communication skills and the ability to simplify complex concepts for customers with different technical backgrounds.
• Data-driven approach to using adoption metrics and account trends to prioritize work and identify risk.
• Ability to work independently in a fast-moving and ambiguous environment.

Nice to have

• Experience in the home services industry, such as as a general manager or operations manager.
• Proficiency with Salesforce or similar CRM tools.
• BA/BS degree.

Culture & Benefits

• Flexible time off, flextime, learning and development opportunities, and autonomous work support.
• Comprehensive onboarding and leadership training programs.
• Recognition programs, peer-nominated awards, and performance rewards.
• Company-paid medical, dental, and vision coverage, with FSA, HSA, 401(k) matching, and telehealth options.
• Parental, fertility, surrogacy, adoption, maternity, pet insurance, legal advisory, and financial planning benefits.