Patient Service Coordinator (Oncology)

Location: Austin, Texas; onsite at the 12221 Renfert Way Suite 300 clinic. Full-time schedule, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Company

hirify.global, supported by McKesson, operates a community-based oncology care network, with Texas Oncology delivering evidence-based cancer care across Texas.

What you will do

• Welcome patients, visitors, and family members and check patients in for appointments.
• Provide, collect, verify, and file patient paperwork, including demographic and insurance information.
• Register and schedule appointments, process cancellations and rescheduling, and provide appointment instructions.
• Answer, screen, and route calls and messages between patients and clinical staff.
• Collect co-pays and balances, issue receipts, and provide general administrative support for the clinic.
• Maintain patient confidentiality and comply with HIPAA and applicable state and federal requirements.

Requirements

• High school diploma or equivalent required.
• Computer proficiency and working knowledge of Microsoft Outlook, Word, and Excel required.
• Level 2 requires at least 18 months of front medical office receptionist experience with insurance forms and scheduling software.
• Senior level requires at least 5 years of front medical office receptionist experience with insurance forms and scheduling software.
• Ability to complete required e-learning courses within 90 days of starting the position.
• Ability to work onsite and interact frequently with patients and clinic staff.

Nice to have

• Receptionist or office experience for Level 1.
• Knowledge of the practice’s personnel, daily routines, and scheduling procedures.

Culture & Benefits

• Work in a community-based oncology clinic focused on accessible, evidence-based patient care.
• Reasonable accommodations may be provided for individuals with disabilities.
• The role includes regular sitting and computer work, with occasional standing, walking, reaching, and lifting or moving up to 30 pounds.