Clinic Coordinator - Mon-Fri 8:30am-5pm

Location: 300 Boylston St, Chestnut Hill, MA 02459; 100% onsite, Monday-Friday, 8:30am-5pm

Salary: $45,500-$54,400 per year

Company

hirify.global provides cancer research, education, and patient care in Boston and surrounding communities.

What you will do

• Schedule complex, multidisciplinary oncology appointments and monitor scheduling reports for accuracy and resource utilization.
• Perform patient check-in and check-out, triage phone and provider requests, verify patient identity, prepare paperwork, and enter verbal orders.
• Coordinate communication among patients, families, providers, leadership, and cross-functional teams.
• Deliver customer service, respond to patient needs, de-escalate grievances, and escalate issues to floor leadership when needed.
• Execute registration processes including Patient Gateway enrollment, MASS HiWay, MSPQ, MOLST, and release of patient information.
• Respond to emergencies, participate in quality improvement, support system upgrades, and troubleshoot patient-use iPads.

Requirements

• High school diploma required; bachelor's degree preferred.
• Proficiency with technology and complex computer systems.
• Excellent verbal and written communication, customer service, organization, problem-solving, and critical-thinking skills.
• Ability to multitask, adapt to changing priorities, and work effectively across teams.
• Ability to maintain confidentiality of protected health information and comply with HIPAA and institutional procedures.
• Patient contact is required in person, by telephone, letter, or email.

Nice to have

• Experience working in a customer service setting.
• Bachelor's degree.

Culture & Benefits

• Work in an inclusive, diverse, and equitable clinical environment.
• Contribute to cancer research, patient care, public health programs, and medical education.
• Participate in training new team members and quality improvement initiatives.
• Support patients in pediatric or adult clinical areas, with possible wheelchair escort duties.