Senior Analyst, Client Engagement

Location: Hybrid schedule with a minimum of 3 days per week at the Saint Louis, Missouri corporate office; candidates must be authorized to work in the U.S. without sponsorship.

Salary: $78,000–$100,500 base salary annually, plus potential holiday bonus and incentive awards.

Company

hirify.global is a specialty insurance and reinsurance provider and a wholly owned subsidiary of Tokio Marine.

What you will do

• Develop tailored client engagement strategies across key commercial insurance portfolios.
• Design and deliver engagement dashboards, client scorecards, stewardship reports, and other analytics.
• Monitor policy performance, claims trends, renewal behaviors, and service utilization to identify risks and opportunities.
• Provide insights for client meetings, strategic reviews, onboarding, renewals, and account management activities.
• Coordinate with Client Engagement, Underwriting, Actuarial, Claims, Sales, and other business areas to resolve service issues.
• Improve engagement processes and data flows, support retention and service model enhancements, and guide junior analysts.

Requirements

• At least 3 years of experience in customer success, analytics, or a related field.
• Bachelor’s degree preferred, ideally in Risk Management, Insurance, or a related field.
• Strong analytical, technical, problem-solving, root-cause analysis, organizational, communication, and presentation skills.
• Ability to manage competing priorities, work independently, exercise judgment, and collaborate effectively.
• Proficiency with Microsoft Office and Microsoft Outlook.
• Ability to travel as needed for account management-related issues.

Nice to have

• Experience with a commercial insurance carrier, broker, or Third Party Administrator.
• Property & Casualty Insurance experience and direct work with broker partners or large commercial insured clients.
• Familiarity with Salesforce, Guidewire, or other insurance core systems.
• Knowledge of Microsoft Power BI and experience improving retention, cross-sell efforts, or service models through analytics.
• Insurance designations such as CPCU, ARM, APA, CLCS, AINS, AIS, or similar.

Culture & Benefits

• Hybrid work environment with flexible work options.
• Health, dental, and vision coverage, health savings accounts, and company-paid life and disability insurance.
• 401(k) retirement savings match and annual profit-sharing contribution.
• Paid time off, holidays, parental and caregiver leave, and family-forming benefits.
• Tuition reimbursement, professional development, employee recognition, wellness programs, and career growth opportunities.