Customer Care Advocate 2

Location: Bothell, United States

Salary: $30.97 per hour

Company

hirify.global is an independent third-party administrator providing retirement and health and welfare benefits administration through offices across the United States.

What you will do

• Provide written, verbal, and face-to-face customer service to participants, beneficiaries, union locals, and providers.
• Respond to and document inquiries regarding eligibility, benefits, and claims status.
• Update member files and record system notes for conversations and actions taken.
• Process enrollments, member-information updates, mailers, required forms, correspondence, and regulatory communications.
• Initiate and follow up on action requests for claims, retirement, and eligibility adjustments.
• Handle protected health information and personally identifiable information according to role-based access requirements.

Requirements

• High school diploma or GED.
• One year of experience as a Level 1 Customer Care Advocate.
• Clear and professional verbal and written communication skills.
• Strong organization, attention to detail, listening skills, integrity, and customer-service commitment.
• Ability to interpret business materials, technical procedures, benefit plans, and regulations.
• Proficiency with Microsoft Office applications; prolonged desk and computer work and occasional lifting of up to 15 pounds are required.

Nice to have

• Call center experience in benefits claims, billing, or eligibility.
• Bilingual communication skills.

Culture & Benefits

• Health, vision, and dental coverage.
• 401(k) retirement savings plan with company match.
• Paid time off.
• Opportunities for professional growth.
• Work environment emphasizing high-quality service, mutual respect, and employee and client support.