Scheduling Success Coordinator

Location: US-DE-Wilmington; remote work option available. Occasional travel may be required.

Salary: $24.08–$37.62 per hour, plus eligibility for bonus, stock, and benefits.

Company

hirify.global develops and supports scientific instruments and services for customers worldwide.

What you will do

• Lead scheduling activities for a defined geography and coordinate strategic planning for onsite service events.
• Assign Field System Engineers and alternate service partners to installation, repair, and maintenance services at customer sites.
• Confirm onsite service orders, prioritize response times, and reschedule work to meet customer and business objectives.
• Manage communications and escalations with customers, field resources, leaders, and internal stakeholders.
• Maintain engineer availability and commitments in enterprise tools, including SAP CRM.
• Improve resource utilization, productivity, cost efficiency, and customer satisfaction.

Requirements

• Bachelor of Science degree with a technological or engineering background, or equivalent relevant experience.
• At least 1 year of experience in customer service and/or project management.
• Strong planning, organization, attention to detail, negotiation, and persuasion skills.
• Ability to work autonomously, solve problems proactively, and manage complex, high-impact services.
• Effective communication, collaboration, diplomacy, and customer relationship skills.
• Ability to work in a dynamic, fast-paced environment and follow business processes and standards.

Culture & Benefits

• Full-time schedule with day-shift hours and no defined end date.
• Remote work option for the role.
• Eligibility for bonus, stock, and benefits.
• Work includes occasional travel and coordination with airport security and badging offices where required.
• Inclusive, equal-opportunity workplace with accessibility support for candidates and employees.