Helpdesk Specialist

TL;DR

Helpdesk Specialist (System Administration): Providing technical support for office infrastructure and corporate services with an accent on workstation maintenance, network equipment, and user account management. Focus on ensuring system reliability, managing IT assets, and delivering high-quality support for both local and remote employees.

Location: Must be based in Limassol, Cyprus

Company

A technology-driven organization based in Limassol, Cyprus, focused on providing robust IT infrastructure and services.

What you will do

• Provide technical support to employees in the office and remotely.
• Maintain office IT infrastructure including workstations, printers, and conference equipment.
• Support local network equipment, IP telephony, and access control systems.
• Administer corporate software including Google Workspace, Microsoft 365, and Active Directory.
• Manage IT assets, inventory tracking, and vendor coordination.
• Document IT procedures and maintain the internal knowledge base.

Requirements

• 1–2+ years of experience in IT support or system administration.
• Russian (B2+) and English (B1+) proficiency required.
• Strong knowledge of Windows, macOS, and mobile platforms.
• Understanding of basic networking (TCP/IP, DHCP, DNS, Wi-Fi).
• Experience with Microsoft 365, Google Workspace, and Active Directory.
• Ability to handle multiple tasks and prioritize effectively in a customer-first environment.

Nice to have

• Experience with MDM solutions like Jamf or Intune.
• Exposure to Linux systems and command-line operations.
• Knowledge of Kaspersky Security Center or similar antivirus platforms.
• Familiarity with IP telephony (FreePBX, Asterisk) and CCTV systems.

Culture & Benefits

• Medical insurance for employees and their families.
• Access to professional training, conferences, and paid educational courses.
• Corporate language courses and evening yoga classes.
• Subsidized lunches.
• Various corporate events for employees and their children.