Manager, Human Resources

Location: Frisco, Texas, United States; periodic travel between the Frisco and Scottsdale offices is required

Salary: $85,000–$95,000 annually, plus eligibility for a bonus

Company

hirify.global is a live-entertainment ticketing company serving fans, venues, sports teams, and event organizers worldwide.

What you will do

• Provide day-to-day HR support to Contact Center employees, managers, and corporate business leaders.
• Lead Contact Center interviewing, hiring, onboarding, and coordination with Talent Acquisition and staffing agencies.
• Manage employee relations investigations, conflict resolution, documentation, confidentiality, and exit interviews.
• Partner on compensation reviews, job descriptions, salary ranges, benefits, leave administration, and employee engagement initiatives.
• Maintain HRIS, payroll, employee data, reporting, integrations, and data uploads across two payroll cycles.
• Analyze workforce metrics and coordinate HR, payroll, Finance, IT, and Operations change-management initiatives.

Requirements

• 5+ years of progressive HR generalist experience covering employee relations, compensation, benefits, performance management, culture, and onboarding.
• Previous experience supporting a Contact Center environment is required.
• Experience with HRIS, payroll systems, employee data, reporting, and data integrity.
• Knowledge of federal, Texas, Arizona, and local employment and leave laws, including FMLA, ADA, FLSA, EEOC requirements, and Title VII.
• Strong leadership advising, analytical, communication, investigation, conflict-resolution, organizational, and project-management skills.
• Bachelor’s degree in Human Resources, Business Administration, or a related field is preferred; PHR, SPHR, SHRM-CP, or SHRM-SCP certification is also preferred.

Nice to have

• Experience in a technology, entertainment, ticketing, or similarly fast-paced organization.

Culture & Benefits

• Full-time benefits begin on the first day of employment.
• Medical, dental, and vision insurance, paid holidays, vacation and sick time, life insurance, parental leave, and wellness offerings.
• 401(k) plan with a current 3% employer match, plus flexible spending and health savings account options.
• Training, education reimbursement, employee resource groups, volunteer opportunities, and community engagement programs.
• Visa sponsorship is not available for this position.