Sustitución Baja SAIC

Location: Oiartzun, Guipuzcoa, Spain; hybrid work model.

Company

hirify.global is a global technology leader in electrification and automation, helping industries become more efficient, productive, and sustainable.

What you will do

• Process customer orders and coordinate accurate, timely delivery with Sales, Product Marketing, Logistics, and other internal teams.
• Act as the first point of contact for customer questions and orders.
• Provide technical, payment-related, pre-sales, and after-sales customer support.
• Resolve customer issues and maintain effective commercial communication.
• Monitor inventory turns, requested on-time delivery, Net Promoter Score, and other service targets.
• Implement improvement actions that support operational excellence and customer satisfaction.

Requirements

• Background in Supply Chain Management, Logistics, or equivalent professional experience.
• At least 2 years of experience in Customer Service, Order Handling, Sales Support, or a similar customer-facing role.
• Experience with ERP systems such as SAP and proficiency in Microsoft Office.
• Strong communication and problem-solving skills with a customer-oriented mindset.
• Ability to manage multiple priorities in a fast-paced international environment with high attention to detail.
• Fluency in written and spoken English is required.

Culture & Benefits

• Hybrid work model with flexible work practices.
• Subsidized meals or canteen access, depending on location.
• Company mobile phone and employee parking.
• Employee benefits platform with discounts on technology, travel, and other services.
• Learning opportunities, internal career development, wellbeing support, and work-life balance initiatives.