Desktop Support Specialist (macOS)

Location: Hybrid in Draper, Utah, with in-office work Monday, Wednesday, and Friday

Company

hirify.global is a fast-growing SaaS company building practice management software for accounting firms.

What you will do

• Resolve incoming desktop support requests through the ticketing system and balance break-fix work with longer-term projects.
• Lead onsite infrastructure projects, including mounting TVs, speakers, and projectors and running and terminating cables.
• Provision, deploy, and manage Mac hardware using Jamf Pro and Apple Business Manager.
• Maintain system inventory in Snipe-IT and administer Google Workspace accounts, groups, and permissions.
• Manage the technical side of new employee onboarding, including account setup, software provisioning, and hardware configuration.

Requirements

• 1–3 years of experience in desktop support or IT helpdesk.
• Ability to lift 50 lbs, climb ladders safely, work in tight spaces, and perform above-ceiling cable runs.
• Strong customer service and communication skills, including the ability to explain technical issues to non-technical users.
• Ability to prioritize support requests and complete high-impact work.

Nice to have

• Experience with Jamf Pro, Apple Business Manager, and Ubiquiti.
• Strong communication skills and empathy for end users.

Culture & Benefits

• Flexible paid time off and 10 company holidays.
• Medical, dental, and vision coverage with an HSA match.
• 401(k) matching at 100% up to 3% of employee contributions, with immediate eligibility and full vesting.
• Mental health support through Impact Suite and an Employee Assistance Program.
• Paid new parent and birthing parent leave, life insurance, disability coverage, recognition programs, employee resource groups, and company events.

Hiring process

• Application review followed by a 20-minute phone call with the People Team.
• 30-minute video or in-person interview with the Hiring Manager.
• One to three additional interview rounds followed by a final interview.