IT Support Technician - Help Desk (Windows/macOS)

Location: Milwaukee, Wisconsin, USA; onsite support at the Milwaukee office

Company

hirify.global operates a legal expert consulting and insights platform for law firms, including the SaaS platform Expert iQ with proprietary data and analytics.

What you will do

• Resolve up to 95% of daily IT requests through Google Chat, Atera, email, and in-person office support.
• Respond to device alerts and escalate complex technical issues to the IT Manager.
• Prepare, configure, and deploy Windows ThinkPad and Apple MacBook/iPad devices, monitors, docking stations, and peripherals.
• Maintain real-time physical IT asset inventory and manage equipment recovery during employee offboarding.
• Lead the IT portion of new-hire orientations, covering hardware usage, ticketing procedures, and technology best practices.
• Write and organize IT documentation, SOPs, and user-facing guides with the IT Manager.

Requirements

• 1–3 years of experience in IT helpdesk, desktop support, or a highly technical customer service role.
• Strong familiarity with troubleshooting Windows and macOS hardware and operating systems.
• Experience with ticketing systems; Atera experience is preferred.
• Clear, patient communication with non-technical users and a customer-first approach.
• Strong attention to detail for inventory tracking and device setup checklists.
• Ability to manage high volumes of walk-ups and messages calmly and methodically.

Nice to have

• Hands-on experience with both Windows and Mac devices.
• Experience with endpoint management tools such as Jamf or Action1.
• Proactive interest in improving systems, technical skills, and user experience.

Culture & Benefits

• Work in a high-performance, customer-focused environment supporting a growing team.
• Collaborate directly with the IT Manager to scale IT operations and improve documentation.
• Support law firms through tools and resources designed for litigation and expert consulting.