Senior Manager, Sales - Twilio.org (Social Impact)

Location: Remote - US; East Coast preferred. The role is not eligible for hiring in Connecticut, New Jersey, New York, Washington, or the areas surrounding San Francisco, Oakland, and San Jose. Approximately 30–40% travel is expected.

Salary: $158,632–$198,290 for candidates based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, or Washington, D.C.; $167,440–$209,300 for New York, New Jersey, Washington State, or California outside the San Francisco Bay Area; and $176,256–$220,320 for the San Francisco Bay Area. Additional equity and bonus eligibility may apply.

Company

Twilio provides communications solutions that help businesses and developers create personalized customer experiences.

What you will do

• Lead and develop a global team of quota-carrying account executives serving social impact customers.
• Drive sales of multi-product solutions and onboard large enterprise customers with their initial use cases.
• Retain and grow existing revenue through strategic account management.
• Generate pipeline through cross-sell, up-sell, and outbound SDR-led campaigns.
• Collaborate with account executives and cross-functional partners to close complex deals and build C-suite relationships.
• Run sales operating cadences, forecast performance, and share best practices across Twilio.org.

Requirements

• Demonstrated success leading sales teams and selling platform solutions.
• Experience coaching, developing, hiring, and managing performance for senior or enterprise account executives.
• Ability to navigate complex organizations and plan and execute executive business reviews.
• Customer-focused, metrics-driven approach with strong accountability for revenue and sales targets.
• Comfort communicating with application owners, software engineering leaders, product managers, entrepreneurs, and line-of-business owners.
• Experience in contact center, CPaaS, or data and martech is helpful.

Culture & Benefits

• Remote-first work with occasional in-person team gatherings, functional off-sites, or customer meetings.
• Competitive pay, generous time off, parental and wellness leave, healthcare, and retirement savings benefits.
• Potential eligibility for equity and a corporate bonus plan.
• Support for volunteering and donations that create positive community impact.
• Artificial intelligence is used to help make the hiring process more efficient, while hiring decisions are made by Twilio employees.

Hiring process

• Applications are intended to be accepted until September 28, subject to business needs.
• The process includes formal interviews; offers are not made without an interview process.