Customer Service Admin (Auto Finance)

Location: Onsite at 7465 E Hampton Ave, Mesa, AZ 85209, United States

Company

hirify.global Family of Brands provides in-house auto financing and loan servicing through Bridgecrest, which manages approximately $25+ billion in finance receivables.

What you will do

• Handle customer-facing service situations across the loan servicing business.
• Respond to customer calls involving general inquiries, payment questions, sales promotions, and dispute resolution.
• Answer internal and external emails and calls, providing updates on escalated issues.
• Resolve non-routine questions that require deviation from standardized procedures.
• Manage difficult customer interactions with patience, empathy, and respect.
• Coordinate with management across business lines to address customer concerns and maintain high customer satisfaction.

Requirements

• High school diploma or GED.
• 2+ years of work experience.
• Background in customer service or customer care.
• Experience with dispute resolution.
• Ability to work independently with minimal instruction and supervision.
• Successful completion of background and drug screening is required.

Culture & Benefits

• Medical, dental, and vision insurance with substantial premium coverage.
• 401(k), company-paid life insurance, and short- and long-term disability coverage.
• Paid time off including wellness days and holidays for full-time roles.
• Tuition reimbursement, professional growth opportunities, and a wellness program.
• Access to an in-house gym, game room, social events, company outings, and employee rewards.
• Drug-free and tobacco-free workplace with an equal opportunity employment policy.