Customer Service Representative (Remote)

Location: 100% remote within the United States; working hours are between 8:00am and 8:00pm EST, with an 8-hour shift scheduled within this window.

Salary: $19.00–$22.00 USD per hour

Company

hirify.global operates a digital marketplace and data platform for wholesale used-vehicle transactions.

What you will do

• Assist repossession companies, lenders, and other customers by phone, email, and chat.
• Troubleshoot website, password, account-permission, mobile-app, and online-data issues.
• Document customer interactions, submit tickets, and correct information in internal systems.
• Gather information, identify root causes, and develop effective issue resolutions.
• Coordinate with other departments and follow up with customers on resolution status.
• Identify and communicate trends from customer interactions.

Requirements

• Must be based in the United States and work within the stated EST hours.
• High school diploma or GED required; some college preferred.
• Three years of customer service or call center experience.
• General automotive knowledge.
• Ability to work independently, efficiently, and meet internal and external deadlines.
• Strong interpersonal, written, verbal, conflict-resolution, and technical support ticketing skills.

Nice to have

• Repossession systems or additional automotive experience.
• Salesforce experience.

Culture & Benefits

• Medical, dental, and vision benefits with US HSA contributions and FSA options.
• Immediately vested 401(k) with company match.
• Paid vacation, personal, sick, maternity, and paternity leave.
• Employer-paid disability, life insurance, AD&D, and employee assistance benefits.
• Tuition reimbursement and opportunities for skill development and internal advancement.