Event Customer Experience Coordinator (Hospitality)

Location: Scottsdale, Arizona, United States. Onsite work in a hotel/convention center environment, with possible assignments across multiple hotel locations and irregular hours including evenings, weekends, holidays, and on-call shifts.

Hourly pay: $15.64–$20.33.

Company

hirify.global provides event technology and customer experience services for venues and hospitality partners.

What you will do

• Act as a service liaison between customers, hirify.global teams, venue partners, and hotel sales teams.
• Build customer relationships, respond to requests, identify potential issues, and resolve service concerns.
• Communicate billing information, resolve billing questions, obtain signatures, and report billing changes.
• Prepare daily billing reports and submit them to the venue for reconciliation.
• Enter customer information and payment details into CRM and billing systems.
• Support pre-conference, site visit, venue, and customer follow-up meetings.

Requirements

• High school diploma required; an associate degree is preferred.
• 1+ year of administrative, sales, or hospitality experience preferred.
• Proficiency with Microsoft 365 and web-based applications.
• Strong written and verbal communication, organizational, and interpersonal skills.
• Ability to multitask and work effectively under pressure.
• hirify.global Service Level 100, 200, and 300 certifications must be obtained within 90 days.

Culture & Benefits

• Work in a hotel and convention center environment with variable noise and outdoor temperature exposure.
• Schedule may include days, evenings, weekends, holidays, and on-call periods.
• Physical duties include prolonged sitting and standing, frequent lifting and carrying of items up to 15 lbs, and occasional lifting of 16–50 lbs.
• Benefits options are available for employees and families.
• Inclusive workplace focused on welcoming and valuing individual strengths and differences.