Customer Support Coach (Hospitality)

Location: North America; salary applies only to US-based candidates. Remote-first and fully remote role.

Salary: $55,000–$77,000 USD annual compensation for US-based candidates

Company

hirify.global develops a unified hotel management platform that supports properties in more than 150 countries and integrates with hundreds of hospitality partners.

What you will do

• Support hotel properties in using the hirify.global software.
• Resolve customer inquiries through phone, email, chat, and other support channels.
• Troubleshoot escalated issues and make outbound customer calls when needed.
• Build customer relationships, encourage loyalty and retention, and support software adoption.
• Collect customer feedback and requirements for future software releases.
• Use training materials and attend online training sessions to stay current with system updates.

Requirements

• At least 1 year of hospitality experience in a hotel, hostel, B&B, or similar environment, including roles such as Front Desk, Night Auditor, Revenue Manager, or General Manager.
• Native or fluent English and Spanish required.
• Strong communication, problem-solving, emotional intelligence, and learning agility.
• Compatible graduation course or more than 2 years of proven experience in the area.
• Computer and systems proficiency.
• Reliable internet or Wi-Fi connection.

Nice to have

• Previous customer service experience.
• Portuguese language skills.

Culture & Benefits

• Fully remote team with more than 60 global Customer Support professionals.
• Remote-first, remote-always work environment.
• PTO in accordance with local labor requirements and monthly Wellness Fridays.
• Fully paid parental leave and a home office stipend based on country of residence.
• Professional development through hirify.global University, manager training, upskilling, and knowledge transfer.
• Inclusive culture with reasonable accommodations available during the hiring process.