Client Operations Analyst

Location: São Paulo, Brazil — hybrid; residence in São Paulo and availability to attend the office when required

Company

hirify.global operates a workplace wellness platform connecting employees with fitness, mindfulness, therapy, nutrition, sleep, and other wellbeing partners through one subscription.

What you will do

• Identify and map improvement opportunities across client operations.
• Lead projects and initiatives, owning deliverables and coordinating actions with internal teams.
• Organize stakeholder meetings, office hours, and training sessions to communicate improvements and align processes.
• Create documentation for processes, policies, definitions, projects, and initiatives.
• Analyze client data and support sales teams with established operational processes.
• Develop efficiency solutions and controls for partner operations teams while managing expectations and overcoming objections.

Requirements

• Must reside in São Paulo and be available to attend the office when required.
• Completed bachelor's degree.
• Knowledge of Excel and strong analytical skills for interpreting data, extracting insights, and preparing corporate presentations.
• Proactive, problem-solving approach focused on customer satisfaction.
• Strong verbal and written communication, interpersonal, and collaboration skills.
• Advanced English required.

Nice to have

• Intermediate or advanced SQL and experience with Looker, Tableau, or Metabase.
• Experience with process mapping or business transformation projects.
• Experience in customer service or B2B operations.

Culture & Benefits

• Flexible benefits program with wellbeing, healthcare, dental, and life insurance options.
• Hybrid and remote work options may be available depending on the specific role arrangement; flexible schedules align with time zones, team needs, and personal routines.
• hirify.global Gold+ membership, wellness resources, and the Wellz emotional wellbeing program.
• Paid time off, additional annual days off, birthday holiday, and 100% paid parental leave.
• Home office reimbursement, career development resources, continuous learning, and feedback.
• Collaborative and inclusive culture focused on wellbeing, open communication, and meaningful impact.