Customer Relations Specialist IV, PSA

Location: Jersey City, New Jersey, United States; full-time onsite five days a week, Monday through Friday, 6:30 a.m.–3:00 p.m.

Salary: $29 per hour, with possible shift differential pay.

Company

hirify.global provides technology and value-added services for collectibles, including authentication, grading, vaulting, and sales through brands such as PSA, PCGS, Beckett, SGC, and Card Ladder.

What you will do

• Resolve customer queries by investigating issues, identifying causes, and explaining appropriate solutions.
• Collaborate with Operations and other departments to resolve customer concerns.
• Provide accurate and complete information using department protocols.
• Process customer adjustments and maintain account information.
• Update spreadsheets tracking incoming orders.
• Escalate unresolved issues to the appropriate lead or supervisor.

Requirements

• High school diploma or equivalent; a college degree is preferred.
• At least 2 years of relevant customer relations experience in a customer service environment.
• Strong problem-solving, communication, listening, empathy, organization, and interpersonal skills.
• Knowledge of Google Workspace; Salesforce knowledge is preferred.
• Ability to remain composed, de-escalate customer situations, and make sound decisions.
• Must be authorized to work in the United States.

Culture & Benefits

• Temp-to-hire position reporting to the Customer Relations Supervisor.
• Cross-functional collaboration within the Customer Resource Center and Operations departments.
• Work requires extended periods of sitting or standing, computer and phone use, and lifting or moving materials up to 40 pounds.
• Video interviews require cameras to be on unless an accommodation is needed.