Customer Solutions Associate - Onsite

Location: Onsite in Norfolk, Virginia, United States

Salary range: $16.88–$25.34

Company

hirify.global is a publicly traded company providing customer account resolution and debt collection services.

What you will do

• Assess customer needs and create affordable payment plans.
• Request debit or ACH information, modify plans, establish schedules, and grant extensions or temporary payment suspensions.
• Handle account disputes, hardship indicators, settlements, and required customer correspondence.
• Update account information and record customer financial status and collection activity in automated collections software.
• Review account-related documents and ensure collection activities comply with applicable laws, regulations, and company policies.
• Support peer coaching, payment-plan acknowledgements, new-hire onboarding, and best-practice sharing.

Requirements

• High school diploma or equivalent.
• At least 1 year of recent, consecutive work history and/or employment preferred.
• Excellent verbal communication and customer service skills.
• Ability to complete required company training.
• Familiarity with the Fair Debt Collection Practices Act, Fair Credit Reporting Act, and other collections-related laws and regulations preferred.
• Applicants must be legally authorized to work in the United States and must not require employment visa sponsorship now or in the future.

Culture & Benefits

• Office-based work in an open workspace with individual workstations, telephones, computers, and printers.
• Paid time off.
• Medical, dental, and vision insurance.
• 401(k) matching and life insurance.
• Potential performance-based bonuses or equity programs, depending on the position.