Contact Center Rep. II - Bilingual Spanish (Banking)

Location: Greenville, South Carolina, United States; onsite attendance is required for training, important meetings, and events.

Salary: $22.50–$29.00 USD per hour

Company

TD is a large financial institution serving households and businesses across North America and other markets.

What you will do

• Provide professional customer service and sales support in a contact center environment.
• Understand customer needs and guide customers toward relevant banking products, services, digital banking, and self-service options.
• Resolve customer questions and concerns promptly while navigating multiple systems and applications.
• Process account balances, statement requests, disputes, and other financial transactions accurately.
• Follow bank policies and procedures, meet individual and team objectives, and help improve the customer experience.
• Participate in cross-training, feedback, performance management, and ongoing career development.

Requirements

• High school diploma or GED and at least one year of related experience.
• Customer service, banking, or contact center experience is preferred.
• Strong interpersonal, verbal, and written communication skills, with effective problem-solving and time management abilities.
• Ability to learn and use current technology and software applications, handle confidential information, and work in a fast-paced environment.
• Must be authorized to work in the United States without employer sponsorship.
• Must support customers in both Spanish and English, including taking calls, answering inquiries, and translating documents or transactions. Work schedules may include weekends, overnight shifts, and holidays.

Culture & Benefits

• Health and well-being benefits, savings and retirement programs, paid vacation, flex, and holiday time off.
• Banking benefits, discounts, variable compensation, and recognition programs.
• Regular development and performance conversations, online learning, mentoring, and career development opportunities.
• Training and onboarding are provided for the role.
• Respectful, diverse, and inclusive workplace with equal employment opportunities.

Hiring process

• Candidates of interest are contacted to schedule an interview.
• Application outcomes are communicated by email or phone when possible.