Client Performance Coach (Automotive SaaS)

Location: Remote

Base salary: $96,500 per year. Performance incentives are based on client outcomes, adoption, retention, and performance; total compensation potential is up to $149,999.

Company

hirify.global provides an AI-powered Fixed Ops Data Intelligence Platform, methodology, and coaching that help automotive dealerships improve revenue, margins, retention, and operational performance.

What you will do

• Manage a portfolio of dealership clients and build strategic relationships with General Managers, Fixed Operations Directors, Service Managers, and other stakeholders.
• Guide clients through platform adoption, workflows, training, coaching, and integration into daily dealership operations.
• Analyze dashboards, utilization metrics, historical performance, and dealership data to identify risks, opportunities, and performance gaps.
• Translate data into actionable recommendations and present business impact and ROI to dealership leadership.
• Manage client health, retention, renewals, expansion opportunities, escalations, and account success plans.
• Partner with Sales, Product, Support, Implementation, and Client Success teams to coordinate issue resolution and improve the customer experience.

Requirements

• 3–5+ years of B2B Client Success, Customer Success, SaaS account management, or comparable customer-facing experience in the automotive technology ecosystem.
• Experience managing ongoing customer relationships, driving software adoption, engagement, retention, and measurable value in a recurring-revenue business.
• Experience partnering with automotive dealerships and communicating credibly with dealership leaders and operators.
• Ability to analyze software dashboards, utilization metrics, and performance data and turn findings into clear business recommendations.
• At least 2 years of hands-on experience with SugarCRM, Salesforce, or another enterprise CRM.
• Strong virtual presentation, facilitation, organization, follow-through, and relationship-management skills in a structured remote environment.

Nice to have

• Experience with Customer Success platforms such as Gainsight, Totango, or ChurnZero.
• Direct dealership employment experience is not required.

Culture & Benefits

• Remote-first, fully virtual environment with flexibility, autonomy, accountability, and defined performance expectations.
• Approximately 45–50 hours per week, with no weekend work and approximately six hours per day of scheduled camera-on virtual meetings.
• Comprehensive health, dental, and vision insurance, plus employer-paid disability and life insurance.
• Equity participation through the Equity Incentive Plan and a 401(k) with a competitive company match.
• Flexible vacation policy, 11 paid company holidays, home office setup support, and ongoing professional development.