Product Success Specialist, Virtual Agents (AI)

Location: US Remote

Salary: $71,800–$107,800 USD for most US locations; $76,900–$115,300 USD for CA, CT, DC, MD, MA, NJ, NY, VA, and WA. Additional annual bonus and equity are included.

Company

hirify.global builds software and AI products for the trades, including the Virtual Agents product.

What you will do

• Own end-to-end onboarding, activation, configuration, optimization, and active usage for Virtual Agent customers.
• Run product demonstrations using customer data and workflows to show concrete value.
• Track adoption and account health, address usage drop-off, and lead optimization sessions.
• Manage a book of business with a focus on retention, renewals, customer ROI, and future adoption.
• Answer first-level configuration questions, troubleshoot booking failures, and triage support issues.
• Represent customer usage patterns and friction points to Product and collaborate with GTM, marketing, and implementation teams.

Requirements

• 2–4 years of experience in customer success, account management, implementation, or solutions engineering, ideally with a SaaS or technical product.
• Experience owning post-sale activation, adoption, retention, and renewal.
• Comfort with product configuration, troubleshooting, and learning technical details.
• Strong communication skills and the ability to explain complex concepts to customers with different technical backgrounds.
• Data-driven approach to adoption metrics, account trends, and risk prioritization.
• Self-directed approach in a fast-moving, ambiguous environment with minimal supervision.

Nice to have

• Experience in the home services industry, such as GM or Operations Manager experience.
• Proficiency with Salesforce or similar CRM tools.
• BA/BS degree.

Culture & Benefits

• Flexible time off, flextime, autonomous work support, and learning and development opportunities.
• Comprehensive onboarding, leadership training, recognition programs, and peer-nominated awards.
• Company-paid medical, dental, and vision coverage, including employer-paid options and dependent coverage.
• FSA, HSA, 401(k) match, telehealth, and One Medical membership options.
• Parental, fertility, surrogacy, and adoption support, plus pet insurance, legal advisory services, and financial planning tools.