Technical Operations Supervisor (IT Hardware)

Location: Newark, California, United States; on-site. The role includes up to 5% travel and participation in quarterly company leadership offsite meetings. Applicants must have unrestricted authorization to work in the United States.

Salary: $70,304–$77,600 per year

Company

hirify.global provides technical operations, device lifecycle management, and authorized repairs for Apple, Lenovo, HP, and Dell devices.

What you will do

• Coordinate daily and next-day task schedules, team assignments, and operational priorities.
• Lead standups, communicate metrics and expectations, and coach team members to improve performance.
• Oversee tools, asset handling, diagnostics, repair processes, inventory tracking, and cycle counts.
• Support technician onboarding and training while maintaining SOP, regulatory, quality, and safety compliance.
• Track SLAs and open tasks, escalate timeline or quality risks, and facilitate issue resolution.
• Partner with quality assurance teams, vendors, customers, and leadership while maintaining operational documentation.

Requirements

• At least 3 years of management experience with direct supervisory responsibility.
• At least 3 years of project management experience, including planning and execution.
• At least 1 year of customer service experience.
• Strong Microsoft Excel, Microsoft Word, or Google Suite skills and the ability to use data for decision-making.
• Commitment to staying current with technology and manufacturer procedures.
• Unrestricted right to work in the United States is required.

Nice to have

• Experience with NetSuite or Salesforce.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) with employer match, company-paid life insurance, HSA, and FSA options.
• Employee Assistance Program, adoption assistance, and commuter benefits.
• Free Coursera professional certifications.
• Paid vacation, sick time, and time off for community service.