Customer Success Manager (Construction Tech)

Location: Westminster, Colorado, or Portland, Oregon; in-office. Travel requirement: 10%.

Salary: $53,100–$73,100 annually. Commission eligible; not bonus eligible.

Company

hirify.global is a technology company developing solutions that connect the physical and digital worlds, including SaaS products for construction, geospatial, transportation, and related industries.

What you will do

• Manage the post-sale customer journey and drive adoption and utilization of hirify.global's AECO SaaS solutions.
• Lead business reviews and value conversations to assess account health and identify expansion opportunities.
• Develop account success plans and rollout strategies aligned with customer objectives.
• Build trusted relationships with executive sponsors and customer stakeholders.
• Identify and mitigate churn risks while resolving customer challenges cross-functionally.
• Represent the voice of the customer and partner with product and sales teams on continuous improvement.

Requirements

• 2+ years of Customer Success or Account Management experience in a SaaS environment.
• Experience building executive-level relationships and managing complex account portfolios.
• Strong communication, active listening, and persuasive storytelling skills.
• Demonstrated ability to collaborate cross-functionally, resolve customer challenges, and drive product adoption.
• Ability to work in the Westminster, Colorado, or Portland, Oregon office.

Nice to have

• Professional proficiency with Salesforce, G-Suite, or Gainsight.
• Experience or domain knowledge in Architecture, Engineering, or Construction workflows.
• Experience in ERP or construction technology.

Culture & Benefits

• Purpose-driven work focused on making construction, transportation, and other essential industries more productive, safe, and sustainable.
• Collaborative and supportive working environment.
• Culture that encourages initiative, ownership, and entrepreneurial thinking.
• Medical, dental, vision, life, and disability benefits.
• Time off and retirement plans, with additional tax savings plans, paid parental leave, and an employee stock purchase plan available for eligible employees.

Hiring process

• Submit an online application through the company's application portal.
• Applications are accepted on an ongoing basis until the position is filled.