Mid-Market Account Manager (AI/SaaS)

Location: Hybrid in Foster City, California; the role has an in-office requirement and may be held from the NYC office.

Compensation: $140,000–$220,000 OTE annually, plus equity.

Company

Replit is an agentic software creation platform that enables users to build applications using natural language.

What you will do

• Manage renewals, expansions, and long-term customer partnerships across a mid-market portfolio.
• Own customer relationships, satisfaction, retention, onboarding, and time-to-value.
• Guide customers through Replit features including Agent 3, Plan Mode, and automation tools.
• Maintain customer health scores, renewal forecasts, and pipeline data in HubSpot CRM.
• Gather customer feedback and represent customer needs internally.
• Provide ongoing training, support, and strategic guidance to increase platform adoption.

Requirements

• 3–5+ years of quota-carrying sales or account management experience in SaaS or developer tools.
• Experience managing mid-market accounts, renewals, expansion targets, and renewal risk.
• Ability to combine product usage and adoption data with direct selling and consultative account management.
• Excellent communication skills and the ability to explain technical value to technical and non-technical audiences.
• Proficiency with CRM and customer success tools, including HubSpot.
• Strong problem-solving skills, data analysis capabilities, and interest in AI and automation.

Nice to have

• Active Replit user experience.
• Experience at an early-stage startup or developer tools company.
• Experience with rapid prototyping, product development workflows, or business process automation.
• Customer success experience serving technical or semi-technical users.
• Degree in Computer Science, Engineering, Business, or a related field, or equivalent practical experience.

Culture & Benefits

• Full-time employee role with salary, equity, and an autonomous work environment.
• 401(k) program with a 4% match for US employees.
• Health, dental, vision, life, disability, parental, medical, and caregiver benefits.
• Flexible time off, holidays, monthly wellness stipend, and commuter benefits.
• In-office setup reimbursement, office amenities, and quarterly team gatherings.