6 часов назад
Director of Customer Success (AI)
220 000 - 260 000$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Director of Customer Success (AI): Leading Sprig’s Customer Success Manager and Customer Success Engineering organizations to drive customer retention, adoption, expansion, and technical implementation with an accent on enterprise customer outcomes, executive relationships, and scalable customer success operations. Focus on building a coordinated CSM/CSE function, managing NRR and ARR targets, coaching high-performing teams, and translating customer feedback into product improvements.
Location: San Francisco, CA; hybrid schedule with office attendance 4 days per week and Wednesdays working from home
Compensation: OTE $220K–$260K
Company
is an AI-powered customer survey platform that helps product teams design studies, collect feedback, and turn customer responses into actionable insights.
What you will do
- Own Customer Success strategy, customer health, retention, adoption, expansion, NRR, and ARR performance.
- Lead the CSM and CSE organizations, establishing clear ownership, operating rhythms, and collaboration.
- Work directly with strategic enterprise customers on executive relationships, QBRs, renewals, expansions, escalations, and adoption.
- Build scalable onboarding, engagement, education, land-and-expand, and customer journey programs.
- Oversee technical customer success, including implementation, integration, troubleshooting, and solution guidance.
- Partner with Sales, Product, and Engineering to remove customer barriers and translate customer feedback into product improvements.
Requirements
- 8+ years of Customer Success experience in B2B SaaS or enterprise software, including complex enterprise customers and high-value books of business.
- 3+ years of Customer Success leadership experience with a record of coaching and developing high-performing CSMs.
- Experience owning retention and expansion outcomes, including NRR, GRR, renewals, adoption, and expansion targets.
- Strong enterprise customer, commercial, executive communication, health management, and risk management experience.
- Experience working with technical customer-facing teams such as Customer Success Engineering, Solutions Engineering, Implementation, or Technical Support.
- Growth-stage SaaS experience, particularly in a Series A–D company, is strongly preferred.
Culture & Benefits
- Hybrid office policy with lunch and dinner provided daily.
- Competitive salary, employee equity, and a 401(k) program.
- Medical, dental, vision, FSA, and HSA benefits.
- Flexible paid time off, paid parental leave, and additional wellbeing support.
- $175 monthly commuter benefit and a professional development stipend.
- Company-sponsored social events and a people-first work environment.
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