Associate Account Manager Team Lead (Waste Services)

Location: Remote - USA

Company

hirify.global provides recycling, waste, environmental, hazardous waste, and field services across North America.

What you will do

• Lead customer retention activities while maintaining an existing book of business and meeting daily, weekly, and monthly expectations.
• Handle cancellation requests, contractual renewals, pricing communications, customer credits, and rate restrictions.
• Support supervisors with escalations, case management, business administration, and open-book management.
• Onboard, mentor, and shadow newly hired Associate Account Managers and prospective internal candidates.
• Use Salesforce to document calls, meetings, proposals, customer emails, and account activities.
• Increase customer penetration by selling the full suite of hirify.global products.

Requirements

• High school diploma or G.E.D. required.
• At least one year of customer service experience required.
• Hands-on, professional, and customer-service-oriented approach.
• Ability to manage customer escalations, retention activities, and team support responsibilities.

Nice to have

• Experience in the waste or transportation industry.

Culture & Benefits

• Full-time employment with medical, dental, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability, life insurance, and accidental death and dismemberment insurance.
• Retirement plan with a company match and an employee stock purchase plan.
• Paid time off, employee discounts, and an Employee and Family Assistance Program.
• Work remotely within the USA while supporting a customer-focused and environmentally responsible organization.