Customer Service Senior Representative, Patient Scheduling - Accredo (Patient Scheduling)

Location: Onsite in Rochester, NY, United States. Schedule: Monday-Friday, 8am-5pm EST.

Hourly rate: $18-$27 per hour, depending on experience and geographic location; eligible for an annual bonus plan.

Company

Evernorth Health Services, a division of hirify.global, provides pharmacy, care, and benefit solutions designed to improve access to healthcare.

What you will do

• Schedule home-infusion visits for patients across a regional branch network.
• Complete nurse assignments, reschedule visits, staff new patients with appropriate nurses, and monitor appointment accuracy.
• Coordinate nursing referrals with pharmacy, reimbursement, nursing, field staff, nurse managers, supervisors, and prescribers.
• Monitor email and nursing mailboxes, respond to inquiries, and prioritize follow-up requests.
• Research non-clinical issues, resolve problems, and provide information about nursing referrals and schedules.
• Enter data accurately and manage multiple Excel documents to track urgency and completion.

Requirements

• High school diploma or GED.
• 5+ years of relevant customer service experience.
• High proficiency and regular use of Excel and Outlook.
• Proactive work ethic and ability to be managed and trained virtually.
• Strong attention to detail and professional written and oral communication skills.
• Ability to adapt quickly, multitask, solve problems, and make independent decisions.

Culture & Benefits

• Health-related benefits from the first day of employment, including medical, vision, dental, well-being, and behavioral health programs.
• 401(k), company-paid life insurance, tuition reimbursement, paid holidays, and leaves of absence.
• At least 18 days of paid time off per year.
• Home working, when applicable, requires cable broadband or fiber internet with at least 10 Mbps download and 5 Mbps upload speeds.