Client Logistics Coordinator (QRO) (Logistics)

Location: Querétaro, Mexico; hybrid after the first 6 months. Monday through Friday, 8:00 AM–5:00 PM, with flexibility based on coverage.

Company

hirify.global provides supply chain technology, logistics execution services, and data-centric network solutions across North America and Mexico.

What you will do

• Learn transportation operations across Less than Truckload, Truckload, and Intermodal services.
• Manage daily operations for customer accounts, including data entry, load building, load planning, shipment tracking, and issue management.
• Schedule appointments and respond to customer requests by phone and email.
• Maintain carrier and customer relationships in collaboration with Account Management and Freight Audit & Pay teams.
• Investigate and resolve order delays, missed pickups, missed deliveries, and damaged freight.
• Communicate operational updates and use transportation management system shortcuts to reduce administrative work.

Requirements

• Bilingual English and Spanish communication, both oral and written.
• 1–2 years of business experience in a bilingual environment.
• Strong customer service skills and the ability to build rapport quickly.
• Ability to work in a fast-paced, dynamic environment, multitask, prioritize, and solve problems proactively.
• Basic reporting knowledge and proficiency with Microsoft Outlook, Excel, Word, and PowerPoint.
• Logistics experience is preferred but not required.

Culture & Benefits

• Access to experts and resources for learning and development.
• Internal mobility opportunities, an employee referral bonus program, and Employee Resource Groups.
• Annual fundraising and volunteer events.
• Life insurance starting 30 days after employment and major medical health insurance.
• Christmas bonus, vacation starting at 12 days, and a 50% vacation premium in accordance with Mexican law.
• Savings plan, grocery card, and a cell phone allowance of 800 Mexican pesos per month minus applicable taxes.