Intermediate Network Operations Center (NOC) Engineer

Location: Europe; remote-first work with 24/7 coverage on a rolling 3-days-on / 3-days-off schedule of 8-hour shifts synchronized with EST.

Company

hirify.global is a global software engineering services company helping technology companies scale through distributed IT expertise.

What you will do

• Monitor the health of a mission-critical cloud environment using Datadog, LogicMonitor, or similar tools.
• Act as the first responder for production alerts and incidents, analyzing logs, metrics, and traces to determine scope and impact.
• Manage incident triage, prioritization, escalation, documentation, and resolution tracking in ServiceNow and Jira Service Management.
• Coordinate with application and development teams by providing initial technical analysis.
• Communicate concise incident updates and translate technical status into actionable information.
• Maintain accurate incident records and provide structured shift handovers.

Requirements

• 2+ years of IT support and incident management experience, including triage, prioritization, and escalation.
• Experience with monitoring and observability tools such as Datadog or LogicMonitor.
• Ability to navigate dashboards, correlate logs, and troubleshoot methodically.
• Solid understanding of DNS, load balancing, and HTTP/HTTPS protocols.
• Advanced English communication skills, written and verbal.
• Ability to manage multiple priorities, follow operational processes, and support 24/7 shift coverage.

Nice to have

• Experience with ServiceNow, Jira Service Management, Slack, or Microsoft Teams in support environments.
• Background in Help Desk, NOC, SOC, or L1/L2 technical support.
• Familiarity with AWS, Azure, Kubernetes, and Docker.
• Exposure to PostgreSQL, MySQL, Amazon RDS, GitHub Actions, Bitbucket, or Amazon SQS.

Culture & Benefits

• Remote-first environment with a distributed team working across 55+ countries.
• Hands-on work with production support and observability platforms.
• Regular security awareness training covering access control, data protection, phishing prevention, and policy compliance.
• Opportunities to execute complex operational work, including failover procedures and strategic maintenance.

Hiring process

• Submit a CV in English.
• Complete an introductory recruiter call and interview.
• Receive an offer after successful completion of the process.