IT Operations Specialist, Network (Cisco)

TL;DR

IT Operations Specialist, Network (Cisco): Maintaining and optimizing global network infrastructure with an accent on performance monitoring and incident resolution. Focus on implementing patch management, managing SD-WAN/ISE/Firewalls, and ensuring 24/7 service availability.

Location: Hybrid, Warsaw, Poland

Company

hirify.global provides advanced intelligent hearing, audio, video, and gaming solutions focused on enhancing the senses of hearing and sight.

What you will do

• Monitor performance and availability of global network infrastructure to prevent disruptions.
• Resolve network incidents and service requests in a timely manner.
• Manage patching and software upgrades for network infrastructure according to vendor best practices.
• Maintain detailed system configuration documentation, operational handbooks, and knowledge articles.
• Collaborate with cross-functional teams on infrastructure projects, upgrades, and migrations.
• Participate in a rotational 24/7 on-call schedule to ensure continuous service delivery.

Requirements

• Minimum 3 years of experience in network infrastructure operations.
• Hands-on experience with Cisco DNA, SD-WAN, ISE, WIFI, and Checkpoint firewalls.
• English: Proficiency in written and verbal communication required.
• Location: Must be based in Poland and able to work from the Warsaw office.

Nice to have

• Experience with CATO, Aviatrix, or Cloudflare.
• Experience using monitoring tools like SolarWinds and Datadog.

Culture & Benefits

• Flexible working arrangements based on trust and task requirements.
• Inclusive recruitment process focusing on transferable skills and mindset.
• Opportunity to work within a global IT organization with a strong presence in EMEA.