Senior Cloud Network Operations Engineer

Location: Sofia, Bulgaria; fully remote

Company

Global technology services provider delivering business and technology advisory, enterprise solutions, managed services, product development, and software development.

What you will do

• Monitor and support customer-facing network services running on public cloud infrastructure.
• Troubleshoot connectivity issues, incidents, and service disruptions in production environments.
• Investigate network traffic flows and isolate faults across cloud and network infrastructure.
• Collaborate with engineering and support teams to resolve technical issues and escalate complex incidents.
• Follow runbooks and incident, change, and problem management processes.
• Document troubleshooting steps, technical findings, and remediation actions.

Requirements

• Extensive professional experience in network engineering and operations.
• Advanced knowledge of TCP/IP, IP networking, routing, and switching.
• Hands-on experience configuring and troubleshooting VPNs, firewalls, load balancing, and DNS.
• Experience with at least one major public cloud platform, including AWS, Azure, GCP, or IBM Cloud.
• Understanding of VPCs or virtual networks, subnets, routing, security groups, network ACLs, and private connectivity.
• Experience supporting customer-facing production environments and managing incidents.

Nice to have

• Experience with DDoS protection, Terraform or Ansible, REST APIs, Python or other scripting languages, and monitoring or observability tools.

Culture & Benefits

• Fully remote work with flexible and hybrid work models available.
• Private health insurance and well-being programs.
• Laptop and other work equipment provided.
• Training, language classes, and social events.
• Equal-opportunity workplace focused on autonomy, trust, and professional development.

Hiring process

• Submit a CV and attend a talent call.
• Complete a technical interview.
• Some roles include a customer interview before the offer.