Coordinator, Consumer Services (T2)

Location: Fully remote; role associated with Marysville, Ohio, United States

Salary: $17.10–$20.10 per hour, paid weekly

Company

hirify.global develops and provides lawn and garden care products and solutions.

What you will do

• Support consumers by phone, email, chat, and other digital channels.
• Answer lawn and garden product, maintenance, and care questions for consumers and Tier 1 agents.
• Troubleshoot product issues and provide step-by-step resolutions.
• Take over escalated complaints and complex issues from Tier 1 agents.
• Process orders, returns, and warranty claims accurately.
• Document interactions, track resolutions, identify service trends, and collaborate across customer service and business teams using Salesforce.

Requirements

• 3+ years of customer service experience, preferably in a call center environment.
• Experience mentoring, coaching, assisting, or providing feedback to colleagues.
• Ability to navigate multiple systems and knowledge bases while interacting with consumers.
• Strong verbal and written communication, problem-solving, organization, and attention to detail.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Ability to work fully remotely in the United States.

Nice to have

• Familiarity with Salesforce or a similar CRM system.
• Personal or professional knowledge of, or interest in, lawns and gardens.
• Previous success working from home.
• Knowledge of Google Suite applications.

Culture & Benefits

• Medical, dental, vision, and life insurance available within one month of starting.
• Paid holidays, vacation, and sick time.
• 401(k) company match of up to 7.5% with immediate participation and vesting.
• Discounted company stock purchase program and a $600 annual wellness reimbursement.
• Family-building support of up to $30,000 and up to 18 weeks of family leave.