Project & Billing Coordinator

Location: Remote, USA

Compensation: $26.00–$28.00 per hour, with eligibility for commission or an annual performance incentive plan.

Company

hirify.global is an organization recognized as a top employer and providing design, printing, and business services.

What you will do

• Coordinate daily workflow within the Design Services department.
• Review and process design requests, enter work into the design queue, and process billing for design work.
• Provide customer service, prepare pricing and quotes, and guide customers through design projects.
• Evaluate artwork requirements and troubleshoot DPI, color mode, fonts, sizing, layout, and image-quality issues.
• Process basic artwork requests in Adobe Illustrator, Photoshop, and InDesign.
• Follow up on open orders, incomplete projects, and outdated projects while applying print, manufacturing, vendor, image-use, font, and stock-photo policies.

Requirements

• High school diploma/GED or equivalent, plus four years of experience or training in graphic design, printing, art, or computers.
• Ability to resolve customer escalations under general supervision using company policies and procedures.
• Basic knowledge of Adobe Illustrator, Photoshop, and InDesign.
• Knowledge of Microsoft Word, Excel, and Outlook.
• Must be 18 years of age or older.

Nice to have

• Experience with Adobe Workfront.
• Strong systems knowledge, analytical and organizational skills, verbal communication, and basic mathematical skills.
• Product knowledge and understanding of customer-service policies and procedures.

Culture & Benefits

• Remote work in the USA.
• Healthcare coverage including medical, dental, and vision plans.
• Paid time off, volunteer time off, and holidays.
• Employer-matched retirement plan and employee stock purchase plan.
• Short- and long-term disability coverage, family-building assistance, tuition reimbursement, and benefits beginning on day one.