Field Operations Coordinator I

Location: Hybrid in Irving, Texas or Omaha, Nebraska; very little travel is expected, generally within 50 miles of the office.

Company

hirify.global provides engineering and diversified safety services to the American rail and transit industry.

What you will do

• Support business operations managers, supervisors, field managers, and field staff.
• Coordinate with railroads to ensure permits and license requirements are met before work begins on or near railroad property.
• Coordinate customer paperwork, document verification, contract execution, rates, and project scheduling.
• Anticipate, identify, and resolve operational issues and conflicts.
• Create and edit documents using Microsoft Excel, Microsoft Word, and Adobe Acrobat PDF.
• Communicate with customers and railroad contacts by phone, email, text, and verbal communication while managing numerous daily requests.

Requirements

• High school diploma or equivalent.
• Two years of administrative and/or project management experience.
• Experience working directly with customers, handling difficult situations, and resolving issues.
• Ability to make decisions independently while following departmental guidelines.
• Strong customer service, communication, organization, collaboration, attention to detail, and confidentiality skills.
• Intermediate technical skills and proficiency with electronic communications.

Culture & Benefits

• People-first workplace focused on caring, transparency, collaboration, continuous improvement, and innovation.
• Medical, dental, vision, accident, critical illness, hospital indemnity, life, and disability coverage.
• 401(k) with employer match, HSA with employer match, HRA, FSA, and paid time off.
• Paid holidays for full-time employees, wellness programs, employee assistance, and discount programs.
• Training, tuition reimbursement, mentorship, career development, and professional growth opportunities.
• Workplace recognition programs, company events, philanthropy opportunities, and a balanced work environment.