Implementation Manager, Enterprise PST (Ecommerce)

Location: Remote, United States West Coast; must be based in the Pacific Time zone. No travel required.

Company

hirify.global provides an AI operating system for ecommerce businesses, combining business data measurement, attribution, integrations, and AI-powered workflows.

What you will do

• Lead consultative discovery and define onboarding success criteria for enterprise customers.
• Own end-to-end implementation delivery from kickoff through go-live and handoff to Customer Success.
• Configure and validate tracking, pixels, platform integrations, and data source connections across Shopify, Meta, Google, Klaviyo, Amazon, and other systems.
• Advise on customer technology stacks, integrations, APIs, and webhooks, involving Solutions Architecture when custom work is needed.
• Validate attribution and data accuracy, manage implementation risks, and resolve issues with Product, Support, Customer Success, and Solutions.
• Onboard customers to Moby, lead executive and practitioner training, maintain implementation documentation, and mentor newer team members.

Requirements

• 3–5+ years of experience in implementation, onboarding, solutions consulting, or technical account management at a SaaS company.
• Experience managing complex or enterprise customer implementations and multi-stakeholder projects.
• Technical fluency with tracking and pixel implementation, integrations, APIs, webhooks, and attribution.
• Working knowledge of martech and ecommerce platforms, including Shopify, Meta, Google Ads, email, and SMS platforms.
• Strong project management, stakeholder influence, risk management, communication, and customer training skills.
• Knowledge of retail and ecommerce business needs, processes, and best practices, plus interest in mentoring and AI-led workflows.

Nice to have

• Experience with SaaS, MarTech, analytics, or ecommerce platforms.
• Background in customer success, account management, or professional services.

Culture & Benefits

• Fully remote work with no travel required for the role.
• Customer-obsessed, fast-moving, trustworthy, curious, and empathetic working culture.
• Compensation benchmarks are based on growth-stage companies, function, level, and location.
• Inclusive equal opportunity workplace committed to diversity.