Implementation Manager, Mid-Market (AI)

Location: Remote within the United States

Company

hirify.global provides an AI operating system for ecommerce businesses, combining business data, measurement, analytics, and AI-driven automations.

What you will do

• Lead consultative discovery and translate customer objectives into onboarding success criteria.
• Own end-to-end delivery for a high-volume portfolio of Mid-Market implementations from kickoff through go-live and handoff to Customer Success.
• Configure tracking, pixels, platform integrations, and data source connections across Shopify, Meta, Google, Klaviyo, Amazon, and other systems.
• Advise on technical stacks and integration practices, using API and webhook knowledge to identify when Solutions Architecture support is needed.
• Validate attribution and data accuracy, manage implementation risks, and document launch readiness and open issues.
• Onboard customers to Moby AI workflows and automations, deliver training, and improve onboarding standards through patterns identified across the portfolio.

Requirements

• 2–4+ years of experience in implementation, onboarding, technical account management, or customer success at a SaaS company.
• Strong project management skills with the ability to sequence dependencies and deliver multiple concurrent projects.
• Technical fluency in tracking and pixel implementation, integrations, APIs, and webhooks.
• Working knowledge of ecommerce and martech platforms, including Shopify, Meta and Google Ads, and email and SMS tools.
• Ability to influence customer stakeholders without formal authority and manage risks proactively.
• Knowledge of retail and ecommerce business needs, processes, and best practices.

Nice to have

• Experience in SaaS, MarTech, analytics, or ecommerce platforms.
• Background in customer success, account management, or professional services.

Culture & Benefits

• Customer-focused culture centered on measurable customer impact.
• Fast-paced environment emphasizing rapid iteration and delivery of value.
• Values include trust, curiosity, integrity, empathy, and direct communication.
• Compensation is benchmarked against growth-stage companies and adjusted by function, level, and U.S. location.
• Equal opportunity employer committed to an inclusive workplace.