5 дней назад
Customer Service Operations Specialist (Water Technology)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Service Operations Specialist (Water Technology): Managing customer order pipelines, operational reporting, and issue resolution for water technology solutions with an accent on order processing, KPI monitoring, and cross-functional coordination. Focus on analyzing operational data, building Excel and Power BI dashboards, identifying bottlenecks, and driving continuous improvement across customer service operations.
Location: Chihuahua, Mexico
Company
is a Fortune 500 water technology company developing sustainable solutions for water management, conservation, and reuse across utilities, industrial sectors, residential areas, and commercial buildings.
What you will do
- Monitor and manage hardware, software, and service order pipelines to support timely processing and delivery.
- Identify bottlenecks, prioritize issues, and coordinate resolutions with Customer Service, Sales, Finance, Marketing, and Operations.
- Build reports, dashboards, and performance metrics to support operational and business decisions.
- Analyze operational data, monitor KPIs including On-Time Order Entry, and communicate performance trends.
- Support special programs, promotions, strategic initiatives, and continuous improvement efforts.
- Maintain data quality and generate insights supporting sales activity, marketing campaigns, and business growth.
Requirements
- Bachelor’s degree in Business, Operations, Supply Chain, Marketing, Customer Service Management, or a related field.
- 2–5+ years of experience in customer service operations, order management, business operations, sales operations, supply chain operations, data operations, or a similar area.
- Strong analytical, problem-solving, organizational, and communication skills.
- Advanced Microsoft Excel skills, including reporting, data analysis, and pivot tables.
- Experience building reports and dashboards with Power BI or similar business intelligence tools.
- English proficiency at C1/C2 level is required.
Nice to have
- Experience with Salesforce, Zuora, BPCS, EDI, ERP, CRM, or similar business systems.
- Knowledge of order-to-cash and customer order management processes.
- Experience with KPI reporting, executive-level dashboards, and operational performance measurement.
- Knowledge of continuous improvement methodologies.
Culture & Benefits
- Opportunity to contribute to sustainable water technology and conservation solutions.
- Collaboration across a global organization operating in more than 150 countries.
- Inclusive work environment focused on belonging, innovation, and customer impact.
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