Data Analyst (Customer Experience)

Location: Mexico City, CDMX; hybrid workplace

Company

hirify.global provides a customer-focused financial product and operational support environment.

What you will do

• Create live dashboards to understand data and track trends.
• Identify insights and patterns to improve customer experience across different lines of business.
• Apply continuous improvement methodologies across multiple verticals to minimize costs and improve CX.
• Communicate with product, HR, CX, and other stakeholder groups to unblock bottlenecks.

Requirements

• Bachelor’s degree in business, engineering, finance, or product management.
• Experience in customer experience and data analysis.
• Strong SQL and Python skills.
• Lean Six Sigma certification.
• Experience creating flow diagrams.

Nice to have

• English at C1 level is recommended.

Culture & Benefits

• Hybrid work environment.
• Company-funded health coverage, plus dental and vision discounts for employees and immediate family members.
• Life insurance, phone financing, headphones, home office equipment, and wellness perks.
• 20 days of paid vacation, 50% vacation premium, and a 30-day Christmas bonus.
• MXN 2,000 monthly grocery coupons.
• USD 2,000 annual co-working travel perk and USD 2,000 annual professional development perk.
• Catered lunches.