Customer Solutions Specialist

Location: Laconia, New Hampshire, United States

Company

STS Aerospace, part of hirify.global, provides aerospace-related products and services and is expanding its operations.

What you will do

• Develop and maintain customer relationships through proactive communication and account management.
• Manage customer inquiries, orders, delivery performance, and issue resolution as the primary customer contact.
• Analyze demand patterns, forecasts, inventory positions, order trends, and performance metrics.
• Use Excel, ERP, CRM, and reporting systems to identify risks, maintain accurate records, and improve customer outcomes.
• Coordinate with supply chain, production, purchasing, sales, and procurement functions to align customer requirements with operational capabilities.
• Support continuous improvement through process analysis and recommendations that increase efficiency and customer satisfaction.

Requirements

• Bachelor's degree in Business, Supply Chain, Operations Management, Data Analytics, or a related field preferred; equivalent experience may be considered.
• 3–5 years of experience in customer service, customer success, account management, supply chain, operations, manufacturing support, or a related analytical role.
• Experience with data, reporting, forecasting, ERP systems, or business analytics tools is highly preferred.
• Strong communication, technical aptitude, critical thinking, and solution-development skills.
• Ability to work consistently, regularly, predictably, and on time at the Laconia, New Hampshire location.

Culture & Benefits

• 401(k) retirement plan.
• Medical, dental, and vision insurance.
• Flexible Spending Account and Health Savings Account.
• Employee Assistance Program and life insurance.
• Paid time off and tuition assistance.
• Inclusive workplace focused on equality, ethics, and respect for diverse perspectives.