7 дней назад
Customer Experience Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Experience Manager (Commerce, Fulfillment): Managing customer service solutions and business reviews across operations, IT, finance, and account leadership with an accent on service execution, operational efficiency, and financial accuracy. Focus on coordinating complex client programs, auditing invoices and accounts receivable, identifying process improvements, and converting growth opportunities into results.
Location: BLI1 - Blaine, WA - Fir Ave, United States; onsite
Company
provides commerce-enablement technology and high-volume fulfillment services, including warehousing, transportation, omnichannel fulfillment, and OMS, WMS, and pre- and post-purchase software.
What you will do
- Act as the primary liaison between customers and operations, IT, finance, and other internal teams.
- Translate client service requirements into execution plans and ensure adherence to SLAs.
- Oversee complex service solutions and support seamless customer program delivery.
- Partner with account leadership on business transformation, process optimization, operational efficiency, and financial performance.
- Lead customer business reviews and provide strategic recommendations for service improvement.
- Audit customer invoices, track outstanding accounts receivable, maintain account documentation, and identify growth opportunities.
Requirements
- Experience in customer experience, account management, or a related field.
- Ability to manage multiple priorities and complex service solutions in a fast-paced environment.
- Strong communication, relationship-building, analytical, problem-solving, and attention-to-detail skills.
- Experience auditing invoices and managing accounts receivable.
- Ability to lead customer business reviews and provide strategic recommendations.
Nice to have
- Experience in supply chain, warehouse fulfillment, or ecommerce.
- Familiarity with service-level agreements and operational metrics.
- Experience with business transformation initiatives or process optimization.
- Proficiency with CRM or customer service management tools.
Culture & Benefits
- Full-time position within a rapidly growing commerce and fulfillment company.
- Cross-functional work with operations, IT, finance, and account leadership.
- Focus on improving consumer experiences, service outcomes, and long-term customer relationships.
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