Client Success Specialist

Location: Fully remote, limited to FL, IL, KS, MI, OH, PA, TX, UT, and WI. Light travel may be required to support clients or attend company events.

Company

hirify.global provides Navari products and services spanning marketing technology, HR performance, and financial empowerment.

What you will do

• Provide professional answers and solutions to internal and external client inquiries via phone, email, and chat.
• Document client interactions in the CRM and research solutions using available tools and team collaboration.
• Test potential application defects and communicate findings to the product development team.
• Participate in testing software updates and defect fixes before release.
• Help create product documentation, articles, videos, and training materials.
• Build effective working relationships with MCUL, affiliate personnel, and management.

Requirements

• High school diploma or equivalent required.
• At least 2 years of customer service experience required.
• Excellent written and verbal communication and customer service skills.
• Strong problem-solving, task-management, interpersonal, teamwork, and independent-working skills.
• Must work remotely from FL, IL, KS, MI, OH, PA, TX, UT, or WI.

Nice to have

• College training in business, human resources, IT, or a related field.
• Financial services, credit union, or human resources experience.
• PHR, SHRM-CP, or equivalent experience.

Culture & Benefits

• Medical, dental, and vision insurance with short- and long-term disability, life insurance, HSA, and FSA options.
• 401(k) plan with a 5% company contribution.
• Vacation, volunteer time, parental leave, holidays, and floating holidays.
• Discretionary year-end bonuses and annual merit increases based on performance.
• Learning and development opportunities, wellness programs, pet insurance, and team member discounts.
• Opportunities to connect with the community and contribute to company initiatives.