Senior Solution Consultant - FSI Remote (AI)

Location: Remote

Company

hirify.global develops AI-first Customer Experience Automation and Contact Center as a Service software for enterprise customers.

What you will do

• Lead strategic implementations of CXA and CCaaS solutions for new and existing customers.
• Provide hands-on technical guidance to customers, partners, and internal teams throughout implementation.
• Drive post-implementation success, customer adoption, and long-term CXA strategy.
• Collaborate with Product and Support teams to resolve issues, address feature requests, and deliver customer-aligned updates.
• Develop CXA templates, playbooks, and best practices to improve deployment consistency.
• Advise executive stakeholders and build long-term customer relationships.

Requirements

• Bachelor's degree in a technical field or significant professional experience in a technical role.
• 3+ years of experience in Professional Services, consulting, or IT/software development, focused on AI or automation solutions in a SaaS environment.
• Strong programming skills in JavaScript, Python, or TypeScript.
• Experience with REST APIs, webhooks, and SDKs for software integrations.
• Working knowledge of foundation models, RAG, LLM orchestration, and AI toolchains.
• Fluent written and spoken English, with strong consultative, communication, organization, and client-management skills.

Nice to have

• Experience with Finance, Banking, or Insurance customers.
• Fluency in Portuguese, Spanish, French, or German.
• Experience building or optimizing conversational agents, chatbots, or virtual assistants.
• Familiarity with CRM systems such as Salesforce or Zendesk and contact center solutions.
• Experience with diagram and flowchart software such as Visio or Lucidchart.

Culture & Benefits

• Remote work environment with primarily computer-based duties.
• Inclusive culture centered on empathy, acceptance, diversity, and transparency.
• Autonomy to drive meaningful impact within a global organization.
• Commitment to supporting communities and the environment.