Sr. AWS Consultant (AWS)

Location: Remote in Canada, limited to Alberta, British Columbia, or Ontario. The role may include up to 25% travel.

Company

hirify.global, part of Accenture, delivers AI, AWS, Salesforce, and contact center solutions, including Agentforce, Salesforce Service Cloud Voice, Amazon Connect, conversational AI, and predictive analytics.

What you will do

• Support customers adopting and implementing Amazon Connect solutions.
• Conduct technology assessments and audits for CCaaS and AWS Connect migrations, evaluating ROI and business outcomes.
• Lead architectural discussions and facilitate business process reviews to translate customer needs into solution designs.
• Convert business goals into user stories and act as a liaison between technical teams and business stakeholders.
• Review solution designs with Solution Architects and contribute to estimates, timelines, Statements of Work, training, and documentation.

Requirements

• Customer-facing contact center experience, including contact center architecture, workforce management, outbound dialers, and campaign management.
• Experience integrating WFM, CRM, and contact center solutions through APIs, WebRTC, and SIP.
• Hands-on scripting or coding experience with Python, Java, C#, .NET, or Node.
• Experience with CloudFormation, contact flow design, Lambda and Lex integrations, call center routing, troubleshooting, and debugging.
• Advanced AWS services and cloud architecture knowledge, plus familiarity with Salesforce Service Cloud.
• Experience in technology sales, presales, or consulting; strong communication and presentation skills with executives, IT management, and customers.

Nice to have

• Knowledge of Genesys, Cisco, Avaya, Twilio, or other contact center platforms.
• Knowledge of Agile and Scrum software development methodologies.
• AWS Cloud Practitioner, AWS Developer Associate or Professional, AWS Solutions Architect Associate or Professional, or Salesforce Certified Administrator certification.

Culture & Benefits

• Remote and in-person work options are supported across the organization, with this role specifically based remotely in selected Canadian provinces.
• Flexible working arrangements focused on outcomes rather than fixed hours.
• Collaborative environment with opportunities to share feedback directly through town halls and company meetings.
• Potential travel of up to 25% for eligible roles.
• Team events and regular celebrations.