Sr. AWS Consultant (AI)

TL;DR

Sr. AWS Consultant (AI): Supporting customers in the adoption of Amazon Connect and AI-driven contact center solutions with an accent on architectural design, cloud integration, and business process optimization. Focus on translating complex business requirements into actionable user stories and delivering high-impact, scalable cloud solutions within the Salesforce and AWS ecosystem.

Location: Remote - Must be based in Alberta, British Columbia, or Ontario, Canada

Company

hirify.global, part of Accenture, is a leading AI and cloud innovation partner specializing in Salesforce and AWS integrations, including Agentforce and Amazon Connect.

What you will do

• Support customers in the adoption and implementation of Amazon Connect solutions.
• Conduct technology assessments and audits to identify ROI and productivity improvements for CCaaS platforms.
• Facilitate business process reviews and translate high-level goals into structured user stories.
• Act as a liaison between technical teams and business stakeholders to manage expectations and project priorities.
• Collaborate with Solution Architects to review designs and ensure adherence to best practices.
• Deliver end-user training and comprehensive documentation for implemented solutions.

Requirements

• Must be based in Alberta, British Columbia, or Ontario, Canada.
• Extensive experience in customer-facing contact center roles and cloud architecture.
• Proficiency in hands-on scripting/coding (Python, Java, C#, .NET, or Node.js).
• Strong knowledge of AWS services, including CloudFormation, Lambda, Lex, and Contact Flow Design.
• Experience with API integrations, WebRTC, and SIP protocols.
• Familiarity with Salesforce Service Cloud and contact center platforms like Genesys, Cisco, or Avaya.
• Relevant AWS certifications (Cloud Practitioner, Developer Associate/Professional, or Solution Architect).

Nice to have

• Experience with WFM solutions and outbound dialer campaign management.
• Salesforce Certified Administrator credential.
• Background in technology sales or pre-sales consulting.

Culture & Benefits

• Flexible work environment with a culture of trust and autonomy.
• Opportunities for travel (up to 25%) to client sites.
• Collaborative team environment with regular town halls and executive feedback loops.
• Focus on work-life balance and celebrating team achievements.